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Our Mission StatementTo promote best practice in trauma care and
support Register of Trauma SpecialistsSuite 306,
Kemp House, Contact Email Address:
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Handling victims of trauma
HANDLING VICTIMS OF TRAUMA
This practical one-day training programme provides the knowledge and skills required to enable delegates to provide excellent customer care and support for clients suffering from trauma, stress and anxiety both via telephone and face-to-face contact.
Handling victims of trauma can be difficult without the specialist skills and knowledge taught during this programme.
Designed with the following roles in mind but adaptable for other roles:
· Nurse Advisor · Specialist Nurse · Senior Nurse · Police/Fire/Ambulance Service · Case Manager · Claims Manager · Claims Adviser · Client Support Staff · Doctors Surgery Receptionist · Health & Safety Managers · health & Safety Representative · Occupational Therapist · Human Resources Specialists
Behavioural objectives On completion of the course delegates will be able to:
Demonstrate an understanding of the thoughts and emotions the client may be experiencing and the ways in which this may affect them in their daily lives. Be prepared for the client’s expectations and desires with regard to your organisation's services. Reduce the effects of potentially harmful stress and anxiety generated during the course of their work with clients. Understand how to communicate and utilise key concepts to aid good communication and assist the recovery process. Name the stages of the Mitchell and dyregrove model (modified version) and explain how nurse advisers use of this in telephone contacts may help the client to begin to recondition their thinking about improvement and recovery and help lessen their feelings of anger, guilt, humiliation, etc. Demonstrate and understand the use of calming, stilling and forward projection techniques. Programme (5 trainer hours) Introductions for course leader and delegates (including health and safety) Programme overview Stress protection for nurse advisors, specialist nurses, senior nurses, etc (Manual override for feelings of personal stress and anxiety while working with clients) Attack, Sprint or become a statue? (The basics of the tri-brain model in stress responses and reaction to traumatic events) Getting inside the mind of your client (Be prepared) The key concepts in providing positive motivation and first class customer support for your client: · Belief · Expectation · Core values · Hierarchy of needs
The rapid telephone debrief (Based upon a modified version of the Mitchell and Dyregrove seven stage model for critical incident stress debriefing) Assuring, calming and positive projection (Hypno-linguistic approach to orienting your client toward positive outcomes and dealing with agitated, angry and/or distressed clients on the telephone) Face-to-face (Working face-to-face in home visits with the client) What now? (The follow up – good client care and keeping promises) Review and close (Review day and final questions)
Please contact the organiser directly for details of forthcoming workshops
For further information please contact us: email - training@traumaresolution.com
Telephone - 020 8658 4290
We will be pleased to send you a formal proposal for training at your request.
Alan Crisp Clinical Hypno-Psychotherapist, Trainer and Coach Head-To-Toe Health Centre, 249 Elmers End Road, Beckenham, BR3 4EJ
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